Resume

Experience

User Experience Engineer at Leidos, Woodlawn, MD, September 2022 - Present

  • Contractor working with the Leidos User Experience Group (UXG).

  • Support multiple projects for various departments of the Social Security Administration (SSA), including both public facing and internal systems.

  • Engage with product and project stakeholders to determine business requirements and develop service design blueprints.

  • Conduct user interviews and usability sessions, compile quantitative and qualitative data and deliver product recommendations.

  • Conduct product discovery with users to understand user requirements and pain points.

  • Design and iterate interactive, mobile-responsive prototypes with Figma and Axure using United States Web Design System (USWDS) and the User Experience Framework (UEF) of patterns and interactions.

    • Ensure that all designs meet accessibility requirements covered by Section 508 of the Rehabilitation Act.

  • Leverage AI tools such as Figma Make and the SSA’s Agency Support Companion to assist in analyzing usability findings and generating baseline design elements.

Human Factors Engineer at Peraton, Woodlawn, MD, February 2021 - September 2022

  • Contractor working with the Peraton User Experience Group (UXG).

  • Create personas and journey maps based on user and business requirements.

  • Participate in Agile project management methodology.

    • Daily standups with Scrum team, two and three week sprint cycles, sprint planning, demonstration, review; iterative design

User Experience Specialist at Northrop Grumman, Woodlawn, MD, July 2019 - February 2021

  • Contractor working with the Northrop Grumman User Experience Group (UXG)

  • Part of Peraton’s acquisition of the Federal IT and Mission Support Services Business of Northrop Grumman

User Experience Specialist at TEKSystems, Woodlawn, MD, August 2018 - July 2019

  • Subcontractor working with the Northrop Grumman User Experience Group (UXG).

  • Converted to full time employee with Northrop Grumman, July 2019

Manager of Marketing at FMS Solutions, Pasadena, MD, January 2012 - July 2018

  • Primary duties include content creation, external communication, and sales analysis.

  • User Interface study and redesign of new products. I worked across many teams to ensure that our software is consistent and familiar in its design to provide more efficient and comfortable user experiences.

    • Industry analysis studies. Project leader on annual industry benchmarking survey. I overhauled the questions to give participants a clearer, shorter, and easier way to provide their answers across multiple platforms (paper and web).

Skills

Prototyping and programming

Figma (including Make AI), Axure, United States Web Design System (USWDS), User Experience Framework (UEF), InVision, Adobe XD, Adobe Illustrator, Adobe Photoshop, Github, paper prototyping, accessibility analysis, HTML, CSS, Javascript, jQuery, PHP, mobile responsiveness

User research and information architecture

Focus groups, contextual inquiries, ethnographic research, product discovery, eye tracking, Tobii, Morae, qualitative and quantitative analysis, personas, competitive analysis, content inventories, cardsorts, affinity diagrams, journey maps, search analysis, search engine optimization

Received Axure Bootcamp Training Certification from Northrop Grumman, November 2018

Project management

Agile, Scrum, Lean, Waterfall, RFP and proposal writing, team building and management

Other skills

Adobe Premiere, Photoshop, Illustrator, After Effects, Microsoft Office, Salesforce, camera operation, marketing/branding, social media integration.

Education

University of Baltimore: Master’s program in Interaction Design and Information Architecture. Current GPA: 3.93

University of Baltimore: Certificate in UX (User Experience) Design, December 2017

Boston University: BS in Film and Television, December 2008

Relevant coursework

  • Interaction Design

  • Design for Mobile Web

  • Interactive Multimedia

  • Information Architecture

  • Humans, Computers, and Cognition

  • Research Methods for Interaction Design

  • Managing UX Projects

  • Advanced User Research

  • Sequential Visualization and Analysis

  • Graphic Design Principles